Return & Refund Policy

At Mamoon Multi Mart, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility
You may request a return if:

• The product is damaged, defective, or incorrect
• The item is unused, in original condition, and in original packaging
• The return request is made within 3–5 days of receiving the product

2. Non-Returnable Items
We do not accept returns for:

• Used or damaged items (caused by customer)
• Items without original packaging
• Clearance or sale items (if applicable)

3. Return Process
To initiate a return:

• Contact us via email or WhatsApp with your order details
• Share clear pictures of the product (if damaged or incorrect)
• Our team will guide you through the return process

📧 Email: mamoonskp@gmail.com
📞 Phone/WhatsApp: 0311-1739697

4. Refund Policy

• Once we receive and inspect the returned product, your refund will be processed
• Refunds are usually issued within 5–7 working days
• Refund method will depend on your original payment method (e.g., bank transfer or mobile wallet)

5. Exchange Policy

• We also offer exchanges for defective or incorrect products
• Exchange requests must be made within the same return period (3–5 days)

6. Shipping Costs

• If the product is damaged or incorrect, we will cover the return shipping cost
• If the return is due to customer preference, shipping charges may apply

7. Important Notes

• Please check your parcel at the time of delivery
• Mamoon Multi Mart reserves the right to reject returns that do not meet our policy conditions